Cancellation and Refund Policy

1. Money-Back Guarantee

AuPerate offers a 14-day money-back guarantee on all paid subscription plans (Starter, Pro, and Custom). If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of your initial purchase.

2. How to Request a Refund

To request a refund, email us at sales@auperate.com with the following information:

• Your registered email address
• Your HubSpot Portal ID (if applicable)
• Order ID or payment reference number
• Reason for the refund request

We aim to process all refund requests within 5-7 business days of receiving your email.

3. Cancellation Process

You can cancel your subscription at any time from your Billing page in the AuPerate dashboard, or by contacting us at sales@auperate.com.

What happens when you cancel:

• Access continues - Your paid features remain active until the end of your current billing period.
• Workflow actions stop - AuPerate has no free tier. When the billing period ends your account has no active plan, and your AuPerate workflow actions stop running until you subscribe again.
• Data retention - Your snippets, secrets, and settings are retained for 30 days after your plan ends, so you can pick up where you left off if you resubscribe. After 30 days they may be archived.
• Execution logs - Existing logs remain available for 30 days after your plan ends; no new executions are recorded.

4. Annual Plan Refunds

For annual subscriptions:

• Within 14 days - Full refund per the money-back guarantee.
• Within first month (15-30 days) - Pro-rated refund for the remaining months, minus a 10% processing fee.
• After first month - No refund; subscription remains active until the end of the annual period. You may continue using the Service until expiration.

5. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Usage has exceeded 500 executions during the billing period for which a refund is requested.
• The account has been terminated due to a violation of our Terms and Conditions (e.g., abuse, fraud, or malicious activity).
• Refund request is made after 14 days for monthly subscriptions.
• Downtime or service issues attributable to third-party services (HubSpot, AWS, etc.).

6. Refund Processing

• Processing time - Refunds are processed within 5-7 business days of approval.
• Payment method - Refunds are issued to the original payment method used for the purchase.
• Currency - Refunds are issued in the original currency of the transaction.
• Bank processing - Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

7. Plan Changes

You can upgrade or downgrade your plan at any time from the Billing page:

• Upgrades - Take effect immediately. You will be charged the pro-rated difference for the remaining billing period.
• Downgrades - Take effect at the end of the current billing period. No partial refunds for the current period.

8. No Free Plan

AuPerate does not offer a free plan. Every plan is paid, and an active subscription is required for workflow actions to run. If you no longer wish to use AuPerate, cancel your subscription as described above, then disconnect your HubSpot portal and delete your account from the Account settings page.

9. Contact Us

For refund requests, billing inquiries, or cancellation assistance:

Email: sales@auperate.com
We respond within 24 hours on business days.