Compute an SLA due date
Add 5 days to the ticket create date into sla_due; pair with business-day logic via the snippet library when weekends matter.
The challenge
SLA deadlines are worked out in people's heads, so breaches are noticed after the fact rather than prevented.
How AuPerate solves it
Date Calculator sets the due date when the ticket is created, giving you a real property to report, filter and alert on.
How to build it
- 1Enrol tickets on create.
- 2Add Date Calculator, add the number of days your SLA allows, and read from the create date.
- 3Write the result to an SLA due property you can report and alert on.
- 4For working days only, clone the business days snippet and use Run Custom Code instead.
What the action gives you
- Add or subtract in four units, negatives supported
- Six output formats including Unix seconds and milliseconds
- Reads and writes any date property, custom objects included
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Build this in your own workflows
Install AuPerate once and every action appears in your HubSpot workflow editor.
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